![]() ![]() Plus, the user knowledge base is Mobile friendly, and all of your content can also be exported to PDF manuals. Implementing ScreenSteps is very straightforward-it only takes a few hours to set up (not weeks or months). A Chrome extension for contextual help and search – no matter which web platform you use, employees can easily find your job aids and performance support materials in only one click.Courses, allowing for consistent training and employee onboarding.It replaces internal SharePoint libraries and Dropbox folders (which aren't searchable). An online knowledge base that your end users can search via keywords (like Google), or browse by category.ScreenSteps consists of the following elements: You'll not only see a drop in support calls/emails from your coworkers, but you'll also see more consistency in operations as employees reference checklists, how-to guides, and videos to do their job. While ScreenSteps works great for any company, the customers who experience the most value are those who are growing rapidly, have distributed and scattered teams, use call centers, support internal sales teams, or have remote employees. Plus, trainers and managers can use ScreenSteps to facilitate instructor-led training or create stand-alone courses for onboarding employees, rolling out new technology, and improving operations. With ScreenSteps, employees can type keywords to find the right policy or procedure so they can quickly find answers on their own. If your knowledge management solution is Google Drive, Dropbox, SharePoint, or Sticky Notes, then your day is filled with manually "transferring" knowledge to coworkers. Use ScreenSteps when employees complain about not being able to find your SOPs and tip sheets (e.g. ![]()
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